Frequently Asked Questions
Everything you need to know about our artisanal stationery and home decor.
What is the typical shipping timeframe for my order?
Standard orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international delivery can take up to 14-21 business days depending on your location.
Can I return or exchange items if I change my mind?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original, unused condition and packaging. Please note that custom or personalized stationery items are final sale.
Are your paper products eco-friendly?
Yes, sustainability is at the heart of Rosie Papeterie. We use FSC-certified recycled paper and vegetable-based inks for our prints, and our packaging is 100% plastic-free and recyclable.
Do you offer personalized or custom design services?
Absolutely! We offer customization for wedding invitations, business branding, and personal letterheads. Please contact our design team through the 'Custom Orders' page for a bespoke quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my shipment?
Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress in real-time.